Refund policy

Wallet top-ups are non-refundable

Once an amount is added to your SMMZO wallet, it cannot be refunded or withdrawn to your bank account, UPI ID or crypto wallet. The wallet balance can only be used to buy services on SMMZO. Please add only what you intend to spend.

This applies to all payment methods, including UPI and USDT (TRC20).

Order refunds go back to your wallet

If an order can't be delivered in full, you don't lose money:

• Failed or cancelled orders: the full charge is returned to your wallet.
• Partial orders: the undelivered portion is returned to your wallet, in proportion to the quantity not delivered.

These refunds happen automatically when the order status updates. You can see each one in Transactions.

Drops and refills

Drops after delivery are not refunded. Services with a refill guarantee can be refilled from your order history within the guarantee period. Services marked “No refill” are not covered for drops.

Orders we can't refund

• Orders delivered as described (start count + quantity reached).
• Orders where the account was made private, the username changed, or the post was deleted after ordering.
• Duplicate orders placed on the same link at the same time.

Payment debited but not credited

If money left your account but your wallet wasn't credited, that isn't a refund case – it's a pending credit. Contact support with your UTR or transaction hash and we'll credit your wallet once the payment is confirmed.